Patients and Visitors
Before you come, while you stay, and after.
Clear information for every step, so you feel prepared and at ease.
Before your visit
- Book an appointment or come during OPD hours
- Bring photo ID, previous reports, prescriptions and a list of medicines
- For blood tests, come fasting for 10 to 12 hours
- Do not stop regular medicines unless your doctor says so
During your stay
- The admission desk helps with forms, insurance and your room
- One attendant per patient
- Family updates after daily doctor rounds
- Ask the nursing station anything, any time
Insurance and cashless
- Bring your policy card and photo ID
- Our insurance desk sends the pre-authorisation
- Approval status is shared with you by SMS or WhatsApp
- List of empanelled insurers and TPAs: [to be confirmed]
Billing
- Written estimate before any planned procedure
- UPI, cards, net banking and cash
- Itemised bill at discharge
- Questions about a bill? Call the billing or help desk
Reports
- Secure link on WhatsApp or SMS when ready
- Printed copies at the report counter
- The AI assistant never shows reports inside chat
Facilities
- Operation theatre
- Emergency (24x7)
- Pharmacy
- Lab
- X-ray
- Ambulance
Visiting rules
- Visiting: 10 am to 2 pm and 5 pm to 8 pm
- Two visitors at a time
- Children under 12 are not allowed in wards
- ICU visits are guided by the ICU team
Common questions
Do I need an appointment for OPD?
Walk-ins are welcome, but booking ahead reduces your waiting time. Emergency never needs an appointment.
Can a family member stay with the patient?
One attendant may stay with each admitted patient. ICU visits are guided by the ICU team.
How do I get my reports?
We send a secure link by WhatsApp or SMS when they are ready. You can also collect a printed copy at the report counter.
Which payment methods do you accept?
UPI, debit and credit cards, net banking and cash. Cashless insurance is available with listed insurers and TPAs.
A complaint or suggestion? Grievance process